Find the current source
Choose the document, system, or person that owns the answer. Resolve conflicting versions and clearly date time-sensitive information.
Prepare only what the task needs
A booking question does not need your entire customer history. Scope the information to the task and remove material the workflow does not need.
Name a knowledge owner
Someone needs to update policies, prices, availability, and instructions when the business changes. Put this responsibility in the workflow.
Check the answer against the source
Test the same question with missing, contradictory, and old information. A useful system should identify the gap and ask for help.