Public Safety & Emergency Dispatch teams lose time and context when this work depends on inboxes, portal hopping, spreadsheets and individual memory.
The workflow is fragmented across systems and people, creating coordination load, inconsistent handoffs and late exceptions.
The intended improvement
More room for your expertise
Relieves 911 emergency operator congestion by 40%, ensuring zero dropped emergency calls during major regional incidents.
An intended benefit from the solution library. Validate it against your own process before implementation.
What this could look like
These illustrative stages describe a possible setup. They are not active capabilities or confirmed connections to your business.
Gather the request
Captures non-emergency calls and text-to-911 streams during high-call volume surges or severe weather events.
Prepare the information
Conducts real-time risk triage to identify life-safety vs. non-emergency calls; flags potential mental health crises matching mobile crisis team (CAHOOTS/988) intervention criteria.
Human approval
Human review
Dispatcher confirms caller risk score and approves dispatch routing to police, fire, EMS, or alternative community response units.
Approved next action
Pushes CAD incident details directly to appropriate response units and logs dispatch telemetry.