Electric Co-ops & Municipal Utilities teams lose time and context when this work depends on inboxes, portal hopping, spreadsheets and individual memory.
The workflow is fragmented across systems and people, creating coordination load, inconsistent handoffs and late exceptions.
The intended improvement
More room for your expertise
Answers every member during storms while dispatchers run restoration, not phones.
An intended benefit from the solution library. Validate it against your own process before implementation.
What this could look like
These illustrative stages describe a possible setup. They are not active capabilities or confirmed connections to your business.
Gather the request
Ingests outage reports from calls, texts, and smart meter last-gasp signals during storm events.
Prepare the information
Clusters reports to predict failed devices, prioritizes by critical accounts and outage size, and drafts restoration estimates.
Human approval
Human review
Dispatcher assigns crews and approves all switching orders; field safety stays entirely human.
Approved next action
Updates outage maps, sends members honest restoration updates, and logs restoration times for reporting.